Q1. What payment methods do you accept?
We accept Credit Cards and PayPal.
Q2. How to pay with PayPal:
When you place an order using Paypal, you will be redirected to the PayPal payment page where you can log in with your PayPal username and password to confirm your payment.
Even if you do not have a PayPal account, you can still check out. To do so, click on "Pay with Debit/Credit Card" and you will be redirected to a secure page where you can enter your credit card information or complete your payment securely through PayPal.
Q3. What credit cards do you accept?
We accept Visa, MasterCard, American Express,UnionPay,shop Pay,Apple Pay,Google Pay,Bancontact,iDEAL.
The available credit card options are listed above. The credit card companies listed above are the most commonly used credit cards on this site. If your credit card company is not listed, don't worry, we encourage you to continue with your purchase.
Q4. How do I change my payment method?
If you have an unpaid order and would like to use a different payment method, it is easy to do:
1. Log in to "My Account" and click "My Orders" in the upper right corner.
2. Click on the unpaid order you want to complete payment for.
3. Click "Edit Order", select the payment method you want, and proceed with payment.
Q5. I can't pay with my credit or debit card?
Possible reasons for payment failure may be:
1) Incorrect or incomplete card/account information
2) Insufficient credit or account balance
3) Your card is not set up for global online transactions
4) Authorization or default online transaction limit is too low
5) Technical problem with the payment system
We recommend that you:
1) Double-check your card/account information to ensure it is correct
2) Use another card or payment method
3) Contact your bank/service provider to enable the relevant function or get more details If all the above suggestions do not help you solve the problem, we recommend that you complete the payment using PayPal, as PayPal is very fast and ensures the safety of your funds.
Please note that Tesgen does not collect your credit/debit card number or personal information when you make a payment. If you have questions about a transaction on our site, please consult your card-issuing bank for information or contact our customer support team at support@tesgen.com who will be happy to assist you.